Refund Policy

Thank you for choosing LaunchPad100. We act convinced that you will love your new professional website. However, we understand that sometimes things might not work out as planned.

This Refund Policy outlines the terms under which you may request a refund for the services provided by Promact Info Solutions LLC.

1. 30-Day Money-Back Guarantee

We offer a 100% money-back guarantee for our standard website package ($299) if you are not satisfied with our service.

You are eligible for a full refund if:

• You request the refund within 30 calendar days of your initial payment.
• You have not yet approved the final design for launch (i.e., the website is still in the draft/development phase).

2. Refund Process

To request a refund, please contact us at [email protected] with your:

• Order ID or Invoice Number
• Why you are requesting a refund (your feedback helps us improve)

We will review your request and process your refund within 5-7 business days. The funds will be returned to your original method of payment.

3. Non-Refundable Items

The following items or situations are non-refundable:

• Domain Names: If we purchased a domain name on your behalf as part of a custom request separate from the package, fees paid for domain registration are non-refundable as they are paid to third-party registrars. You will, however, retain ownership of the domain.
• After Launch: Once you have formally approved your website and it has been launched live to your custom domain, the service is considered fully delivered, and the fee is non-refundable.
• Custom Development Hours: Any additional fees paid for custom coding or extra development hours outside the standard package are non-refundable once the work has been performed.

4. Cancellation of Service

Since LaunchPad100 is a one-time payment service with no mandatory recurring fees, you do not need to "cancel" a subscription. If you wish to take your website down, simply let us know, but no refund will be issued if the 30-day window has passed.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email: [email protected]